ShiftRide Alpha's Terms of Services (“Terms")

Last Updated: July 26, 2017

Please read these Terms of Service ("Terms", "Terms of Service") carefully as it contains important information regarding your rights and obligations before using ShiftRide’s service ("us", "we", or "our").

ShiftRide (will also be referred to as 'we' or 'our', in this document), is a peer to peer car sharing platform which provides a service where people can rent vehicles from vehicle owners nearby.

By using our service (“user") which includes, but is not limited to accessing our website, using our app, communicating with our users or staff either as a registered user or not you agree and are legally bound to comply with these Terms.


ShiftRide reserves the right to modify or replace these Terms at any time, at our sole discretion without prior notice and it’s the user’s responsibility to read them before using our service. By using our service you agree that you’ve read and understood our Terms of Services. If you do not agree with any of the points in this document, it’s your obligation to stop using ShiftRide’s service completely.

General service usage:

Eligibility to use our service:

You must be at least 19 years of age or older to register and use our services on a limited bases.


Users are obligated to provide accurate information whenever they’re asked by ShiftRide’s services. ShiftRide reserves the right to perform background checks and/or other checks to verify the validity of the provided information.


You are responsible for any activity that occurs in your account and all those activities including, but not limited to bookings, remain valid wether you’ve authorized such activities or not. You hereby promise not to share your authentication information, such as email and password combination with others. We are not responsible for your failure to keep your account secure, or for any delay in terminating your account after you’ve reported unauthorized access to us.

Contact information

ShiftRide will be contacting users through the contact information they’ve provided. Any failure to receive our notices does not invalidate our notices.

User information

ShiftRide users should not follow, stalk, contact, and violate another user’s privacy. Also users are obligated to notify us before using another user’s information for any other purpose than what is designated in the service.

Interaction with other users

ShiftRide users are obligated to not show any violating behaviour towards other users under any circumstances. Any issue or dispute which can’t be resolved between the two users should be reported immediately and directly to our customer support at

Damages on the car

As per section “taking photos before renting" in this document (“Terms"), the renter is responsible to take photos or videos before the trip starts. If there is no evidence that the damage to the car has happened during the trip, the car owner is fully responsible for the damage.

Sharing of information

ShiftRide reserves the right to share, request, receive, use, and store users’ information at our sole discretion with other third parties for verifcation, obtaining additional information, or providing services that could potentially benefit ShiftRide’s community of users as a whole. You hereby give permission to ShiftRide to perform such actions.


ShiftRide reserves the right, but not the obligation to investigate and prosecute the violators of their agreement (“Terms").

Renter specific policies

Eligibility to rent a vehicle

You must have a personal Facebook account, a valid and matching driver’s license and a valid payment method.

Purpose of rental

You are expected to use ShiftRide’s vehicles for personal use and must not use them for any commercial purposes.

Vehicle owner specific policies

Eligibility to list your vehicle

While renting your vehicle does not impact your insurance, you must be the owner of the vehicle or be the primary lease holder and have a personal or commercial insurance policy on your vehicle.

Car listings

Car owners are allowed to rent out their vehicle only if it meets all of the following requirements:

  • The value of the vehicle is not more than $80,000.

  • The vehicle is not more than 10 years old at the time of each booking.

  • The vehicle has less than 200,000 Kilometres at the time of each booking.

  • The vehicle has at least 4 wheels, and seats no more than 8 passengers.

  • The vehicle has passed any required emission tests.

  • The vehicle is in a clean and safe condition to be driven by our users, which will be examined by ShiftRide.

Leased cars

You are allowed to rent your leased car on ShiftRide, however we highly recommend you to contact the original dealership, or review your lease agreement to make sure you’re legally allowed to do so. ShiftRide has no responsibility in the case of personal contract violations.

ShiftRide decals on the car

ShiftRide car owners are required to put ShiftRide decals on their vehicle so that renters can easily spot the car that’s being rented on our platform.

Wear and tear

The car owner is responsible for natural wear and tear of the car. ShiftRide does not insure or cover the natural wear and tear, and we reserve the right, at our sole discretion to reject insurance or accept any liability in such cases. However we still encourage our users to contact us at


Fees section

ShiftRide reserves the right to remove, modify, or add any fees in the fees section of this document (“Terms"), at our sole discretion without any prior notice. In the case of any violations, the charged fees would reflect the information in this section (“fees section") at the time of the occurrence.

Valid payment method

As ShiftRide users you are obligated to always have a valid payment method on your account. ShiftRide reserves the right to charge any valid payment method on account until all the outstanding fees are covered. We also reserve the right to employ all legal methods available to collect the outstanding amounts.

Charges on account

You are obligated to pay all the fees as listed in our “Fees section". ShiftRide reserves the right, at our sole discretion to charge appropriate fees when necessary.

Violation of car owner’s instructions

You are obligated to follow the car owners’ instructions on how you’re allowed to use their car. Failure to do so can result in extra charges being applied to your account, and while these charges are based on the car owners’ report, in the case of a dispute, ShiftRide reserves the right to evaluate the situation and charge you the appropriate fees.

Taking photos before renting

ShiftRide users are required to take photos/videos of the car before taking it for a drive. The photos/videos act as a proof in the case of a dispute between the user and the car owner in terms of the condition of the car before and after the rental period. Failure to document the condition of the car before renting it, gives a total right to the car owner to blame the user for any damages or changes in the condition of the car after the rental period. We also encourage our users to go around the car with the car owner and inspect the car before renting it.


ShiftRide users must report any tickets that they might have received during the rental period. It’s better if they directly notify the car owner when they’re returning the car, however, they must pay the car owner through the app or by notifying us so all the transactions are documented in the case of a dispute. The related charges will appear on the user’s account and must be paid with the car rental fees.

Extra charges report

Only within 48 hours of the trip end, the car owners are able to request for extra charges based on the “Fees section" in this document (“Terms"). ShiftRide reserves the right, but not the obligation to ignore any request sent after that period. All requests should be sent to Please include the booking number in your email so we can process it faster.

Fees (“Fees section")

NOTE: All the fees in the “fees section" are in Canadian dollars.

ShiftRide Fees




ShiftRide Commission

Covers insurance, road

30% of the trip cost


side assistance and real



time support in the case of



an accident.


ShiftRide Insurance Fees

Extra charge for drivers

10% of the trip cost


under 25 years old


Processing Fees

One time payment for



driver’s license processing



(for each driver’s license



added to ShiftRide) and



occurs at time of booking,



whenever the last check is



older than 6 months old or



has not yet occurred.





Vehicle Owner Fees




Owner Cancellation

The car owner gets a



strike, and after 3 strikes,



the car will be hidden from



most users.


Regular Maintenance Fees

The car owner is



responsible for regular



maintenance fees and



charges set by ShiftRide



unless they choose to



maintain the car



themselves. However in



that case regular inspection



reports must be sent to





Regular Cleaning Fees

ShiftRide’s service to clean



your car on demand (the





Full Cleaning Fees

ShiftRide’s service to clean



your car on demand



(interior and exterior).


NOTE: If the car owner spends any money regarding tolls, fines, cleaning, etc. he/she should notify ShiftRide by sending a receipt to and ask for reimbursements where applicable.

Renter Fees




Improper Return Fees

The car has been returned



improperly (i.e. parked in a



wrong place or not in a





Cleaning Fees

The returned car is



excessively dirty.





Milage Fees

The car has been driven

$0.50 per kilometre


more than the specified



kilometres by the owner.


Key Fees

In the case of loss or

Key replacement and


damages to the car keys,

service cost (price depends


the renter is solely

on the car)


responsible for



replacement and service





Toll Fees

Renters are responsible for

Cost of all Toll Fees


all Toll Fees incurred during

incurred during their trip.


their trip.


Ticket Fees

Renters are responsible for

Cost of all the tickets and


all the tickets and violations

violations during their trip.


during their trip.





Tow & Car Retrieval Fees

Renters are solely

Cost of all the towing and


responsible for all the

impounding fees during the


towing and impounding

car rental period.


fees during the car rental





Roadside Assistance Fees

In the case of any roadside

Cost of all the extra


event as a result of a

charges and administration


“Terms of Services"



violation the renter is



responsible for extra



charges and administration





Violating Owner’s Policy

Violation of owner’s policy



(i.e. smoking in a car,



bringing a pet in the car)



can result in a fine for the



offending member.








Late Return Fees

If the renter returns the car



later than the specified



return date, the booking



gets extended up to



maximum number of hours



specified by the car owner



and after that an additional



late fee will be charged for



every extra hour.





Unauthorized driver

The renter allows an



unauthorized driver to drive



a ShiftRide car.


Security Authorization

A security deposit may be

Up to $150


applied to first time renters.


Damage Fees

If renters follow the “Terms

$1000 deductible


of Services they have to



pay the minimum amount



for damages and the total



amount otherwise.





Administration Fees

ShiftRide’s information






As part of ShiftRide service, we provide insurance to our users for the rental period. Before issuing the insurance, we require the user to answer basic questions regarding their past driving record, but we’re not obligated to do so. In the case of such questions, users are obligated to answer them accurately. Providing wrong information or withholding any critical information, including but not limited to accidents, and tickets, invalidates your insurance.

If users already have insurance and would like to use that instead of the one we provide, the user must contact their insurance broker and make sure they are able to use their insurance with our service. The user is also responsible to notify us in advance regarding their personal insurance, so we can make the required arrangements. Failure to do so gives ShiftRide the right to charge the user for insurance automatically.

It’s important to note that insurance that might come with your credit card is unlikely to be applicable to ShiftRide’s services including car rental. However we encourage our users to contact their credit card provider to verify their coverage.

Our insurance policy is outlined in the “Insurance Policy" section of this document (“Terms").

Insurance Policy (“Insurance Policy section")

DISCLAIMER: This section should be used as a quick reference for our users and must not be interpreted as binding and can be removed, modified or replaced at any time without prior notice. For official policy, check out our insurance company’s website.

During the rental periods, our commercial insurance policy provides the following coverage:

  • $2M for liability coverage. Coverage includes personal liability for the renter, third party liability for the passengers, and third party property damage as a result of an accident.

  • Standard Accident Benefits.

  • Comprehensive and collision coverage, which includes physical damage to the vehicle as a result of an accident, theft, or weather damage up to the actual value of the car.

  • Replacement cost for vehicles up to 4-years-old.

Driving to US

We’re currently operational in Canada, and specifically in Ontario. If you’re planning to drive to the United States of America, your insurance type would be different. To provide accurate pricing and insurance you are required to contact us in advance at and we’ll make sure you are fully equipped before renting the car.


In the case of a dispute, we encourage all of our users or parties involved to contact us before taking any legal actions so we can resolve the dispute in the best possible way.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive

termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Canada, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our service, and supersede and replace any prior agreements we might have between us regarding the service.

Contact Us

If you have any questions about these Terms, please contact us at

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