Booking a car with ShiftRide
Booking a Car
Listing My Car
How does booking with ShiftRide work?
What does ShiftRide use my driver's license information for?
Can I drive with ShiftRide if I have a Driver's License from outside of Canada?
Am I eligible to use ShiftRide?
How old do I have to be to book with ShiftRide?
Can someone else drive when I book with ShiftRide?
How many passengers can the cars fit?
What’s the shortest time I can book a car for?
How long can I book the car for?
How far can I drive the car?
How do I know when the car is available for booking?
Can I drive for ride-sharing services with a car booked with ShiftRide?
Insurance and Payment
How does insurance work?
What does ShiftRide use my credit card information for?
When do I need to pay for my booking?
How is the fee calculated?
Is there an underage fee or a sign up fee?
Why does my booking have a "license fee"?
Driving with ShiftRide
Before My Booking
Can I bring my pet with me in the car?
Where do I pickup the car from?
Where do I return the car?
How do I unlock and lock the car?
What do I have to take a video of before I pick up the car?
What do I do if the car is damaged before I pick it up?
What do I do if the inside of the car is dirty?
What do I do if I can't find the car?
What do I do if the lockbox was left open when I found it?
How can I cancel my booking?
During My Booking
Can I drive outside of Canada?
Can I smoke in the car?
What happens if I can’t return the car on time?
Do I need to pay for gas?
I've been involved in an accident.
I've damaged the car.
The car has broken down.
The car has been towed.
I received a parking ticket.
I've lost the car keys.
I've made a mess inside the car.
After My Booking
How do I leave a rating for the car?
I forgot something in the car.
I need to contact the car owner.
I’ve had a problem with my booking or the car owner.
I've gotten into an accident and/or have had a ticket or violation since my last booking.
I have a suggestion to improve the app or the experience.
Can't find what you're looking for?
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with your questions and we will try to get in touch with you as soon as possible.
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