Base fee for the trip + the time and kilometer fee of booking.
Calculated dynamically based on the category of the car, distance driven, and length of booking. Price estimates are available in the ShiftRide app. Booking Fees are subject to change without prior notice.
User Cancellation Fees
Base fee for the trip and time portion of fees.
Calculated dynamically based on the category of the car and time of cancellation.
Improper Return Fees
The car has been returned improperly (i.e. parked in a wrong place or not in a garage).
Improperly Ending or Forgetting to End Trip
The use has either ended the trip improperly or has forgotten to do so through the app. ShiftRide may make adjustments to your booking at this added fee.
$15 or $1.75/hour from time of vehicle return to time of booking adjustment made (whichever is higher)
Improper Use Fees
The car has been driven outside of booking period by the user and/or the payment mechanisms has been tamperred with by user.
$50 + cost of trip taken outside of booking period
Misplacement of the key
The car keys are not properly left in the lockbox after the usage period.
Gas card misplacement
The gas card is misplaced, lost or damaged.
$50 + Payments made with gas card until replaced + $15 fee per transaction made until replaced.
The returned car is dirty, with spills, and/or with garbage left behind.
$25-$150 depending on the incident
Improper Fuelling Fees
The returned car has its fuel lights on and/or the wrong type of fuel has been used.
$25 + Any and all repair costs incurred to the car
Sticker Replacement Fees
The returned car is returned without ShiftRide stickers attached.
Parking Tag Replacement Fees
The returned car is missing a parking tag.
Cost of replacing parking tag
In the case of loss or damages to the car keys, the user is solely responsible for replacement and service costs.
Key replacement and service cost (price depends on the car).
Improper Use of Lockbox Fees
In the case of using the lockbox improperly when returning keys (i.e. not scrambling the unlock code).
Device Misplacements and/or Damage Fees
Loss and/or damaging of the ShiftRide BOX device.
Lockbox Misplacement and/or Damage Fees
Loss and/or damaging of the ShiftRide Lockbox.
Users are responsible for all Toll Fees incurred during their trip.
Cost of all Toll Fees incurred during their trip. The user must notify ShiftRide team at firstname.lastname@example.org
after the trip.
Users are responsible for all the tickets and violations during, or as a result of, their trip.
Cost of all the tickets and violations during their trip. The user should pay and send the receipt to email@example.com
, otherwise a $15 administrative fees will be charged on top of the ticket price.
Towing & Car Retrieval Fees
Users are solely responsible for all the towing and impounding fees during or after the car usage period.
Cost of all the towing and impounding fees during or after the car usage period plus applicable administrative fees.
Roadside Assistance Fees
In the case of any roadside event as a result of a “Terms of Services” violation, the user is responsible for extra charges and administrative fees.
Cost of all the extra charges and applicable administrative fees.
Violating Owner’s Policy
Violation of owner’s policy (i.e. smoking in a car, bringing a pet in the car) can result in a fine for the offending member.
Late Return Fees
If the user returns the car later than the specified return date by the car owner.
$50 + $30/hour after the available time of the car.
Late Payment Fees
If the user’s method of payment is declined and we are not able to collect the full amount for the outstanding balance. A late fee will be added to the payment right away.
20% of total outstanding balance + $25/day until balance is paid in full by user
If the user’s method of payment is declined and ShiftRide is not able to collect their balance in full, the invoice and user's information will be sent to a third-party collections firm within 21 days of the payment getting declined. Fees will be applied.
35% of total outstanding balance
The user allows an unauthorized driver to drive a ShiftRide car.
Insurance Deductible Fees
If users are involved in at-fault accidents and/or has caused damages, scratches, thefts, etc.
If users has not followed the “Terms of Services”, they are responsible for the total amount of damage caused.
Depending on the damage caused
ShiftRide’s information processing.